At Nutrisystem® North, Inc ("Nutrisystem"), we are committed to protecting your privacy. We use the information we collect about you to process orders to provide a more personalized shopping experience and for the other purposes described below. Please read on for more details about our privacy policy. Nutrisystem® is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.nutrisystem.ca (the "Site"). Because this Site wants to demonstrate its commitment to your privacy, it has agreed to have its privacy practices reviewed for compliance by TRUSTe. If you have questions or concerns regarding this Privacy Policy, you should first contact our Privacy Officer at 1-877-253-6512. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns. What personal information do we collect? When you place an order on our Site, we collect your name, e-mail address, mailing address, credit card number, and expiration date. When you register for membership on our Site, we also collect your age and basic health profile information when you actively give us such information. How we use your personal information. The information we collect when you place an order or register for membership on our Site allows us to process and fulfill your order and to notify you of your order status. We also use this information to occasionally notify you about important functionality changes to the Site, new Nutrisystem® services, and special offers we think you'll find valuable. Health and age information allows Nutrisystem® to evaluate your self-reported health status to determine basic program eligibility. You will be notified at registration if your profile excludes you from participation in the plan. We may use the personal information we collect from you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with offers (3) to contact you when necessary; (4) to review Site usage and operations; (5) to address problems with and improve our Site, our business or our products and services; and (6) to protect the security or integrity of the Site and our business. Surveys Nutrisystem® periodically asks members to participate in online surveys or fill out online questionnaires concerning topics such as the effectiveness of the weight loss program, advertising effectiveness and customer satisfaction. All surveys and questionnaires are optional and the information collected will not be associated with any user's personal information. Information gathered may be shared with third parties in order to improve customer satisfaction and program effectiveness. No personal information of any user will be connected to survey or questionnaire results Cookies When you register, we gather web traffic information via "cookies." Cookies are small pieces of digital information stored by your browser on your computer and tracks initial and returning visits, browsing patterns on our Site, and products ordered or viewed. Our cookies do not contain personal information, but they enable us to identify you as a repeat visitor and help us personalize your www.nutrisystem.ca experience. You need to have cookies enabled on your computer in order to use our Site. Web Beacons, Pixel Tags, and 3rd Party Cookies Nutrisystem®, or third parties engaged by us, may use web beacons on some pages of this Site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page. When the HTML code for the web beacon points to a site to retrieve the pixel image, information can be passed along such as the IP address of the computer that requested the image, the time the web beacon was viewed and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT collect, use or disclose personal information about you. Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of particular promotional campaigns or to optimize advertising once a user leaves a website. View your browser's help section to determine how to configure your browser to reject or manage first party (i.e., Nutrisystem®) and/or third party cookies. Nutrisystem® shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns, but does not disclose personal information to these vendors. How does Nutrisystem® protect customer information? Protecting your information is important to us. We use the industry standard technology to protect the security of your information. We have taken certain physical, electronic, contractual and managerial steps designed to safeguard the information we collect from you. Unfortunately, no data transaction over the Internet can be guaranteed to be 100% secure. How does Nutrisystem® use third party information it collects? From time to time, we collect third party email addresses or other contact information from our users and customers so that we may send information to their friends and family on an as-requested basis. For example, we collect email addresses when a customer provides us with that information so that we may send out Referral Coupons. We also require same when users utilize certain functions such as "email this to a friend" features. Nutrisystem® does not store, maintain, or market to third parties whose information may have been provided by customers or users except for the purpose of the one-time communication as provided above. Will Nutrisystem® disclose the information it collects to outside parties? Nutrisystem® shares information with third party intermediaries for shipping and billing purposes and with other third party intermediaries that provide a service for Nutrisystem® to help us operate our business and the Site or administer activities on our behalf. These companies do not retain personal information or share it with any other parties. These companies may include Cybercash, United Parcel Service, Purolator, Canada Post, Visa, MasterCard, American Express and others. Except with your consent, or as otherwise described in this Privacy Policy, Nutrisystem® does not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal information. In addition, Nutrisystem® may disclose and/or transfer your personal information to third parties in certain limited circumstances, as follows: (1) as necessary if we believe that there has been a violation of the law; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (3) in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any portion of Nutrisystem® or of any of the business or assets or shares of Nutrisystem® or a division thereof in order for you to continue to receive the same services from the third party. Our Bulletin Boards, Chat Rooms (Support Groups) & User Blogs Our program provides support through bulletin boards, chat rooms and blogs. This format gives our members the opportunity to interact with each other. We reserve the right to moderate these areas to help keep inappropriate messages from being posted and to remove messages or other content we deem inappropriate. You are offered the opportunity to include your e-mail address with your message, but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information online-on message boards, through e-mail, in meeting rooms or in blogs-your information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any third parties. Except with your consent, or as otherwise described in this Privacy Policy, we will not sell or share e-mail addresses or any other personal information from our bulletin boards, chat rooms or blogs. A Special Note to Parents Nutrisystem® only allows the participation of persons 18 years and older in its programs. For parents interested in helping children lose weight, please consult a physician. Storage of Personal Information Your personal information may be processed and stored outside of the province in which you reside and/or outside of Canada by us, an affiliate or an unaffiliated service provider for the purposes set out in this Privacy Policy and, under the laws of these other jurisdictions, in certain circumstances foreign courts, law enforcement agencies or regulatory agencies may be entitled to access your personal information. Your Consent and Notification of Change By using our Site, you consent to the collection, use and disclosure of your personal information by Nutrisystem® in the manner described in this Privacy Policy. If at some point in the future, there is a material change to our information usage practices that affect your personal information, we will notify you by e-mail. At the time of this message, you will be able to opt-out of the new information usage by sending a message to the following e-mail: never@nutrisystem.com. You should check this posted Privacy Policy for changes. Corrections/Updates To make changes to any of your personal information, including name, username, password, shipping address, and telephone number, you can click in the My Account section of the Site. Third-Party Websites Our sSite may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our Site. Tell us what you think Nutrisystem® welcomes your questions and comments about our privacy practices. Please contact our Privacy Officer at: |